eCounty Privacy Policy

Effective Date: April 2026

eCounty ("we", "our", "us") operates a digital platform that enables users to access county-related services such as applications, payments, and information.

This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

We may collect:

Full name
Phone number
National ID number
Email address
Application details (permits, bursaries, complaints)
Payment information (transaction references only)
Device and usage data

2. How We Use Information

We use collected information to:

Process applications
Facilitate payments
Send notifications through SMS or email
Improve services
Support legal and compliance requirements

3. Data Sharing

We may share information with:

County departments
Payment providers such as M-Pesa
SMS providers

We do not sell personal data.

4. Data Security

We use appropriate technical and organizational measures to protect personal information from unauthorized access, misuse, or loss.

5. Data Retention

Data is retained only as necessary for service delivery, reporting, reconciliation, and legal compliance.

6. User Rights

Users may request:

Access to their information
Correction of inaccurate information
Deletion where applicable under law or operational requirements

7. Third-Party Services

The platform may integrate with third-party providers. We are not responsible for their separate privacy practices.

8. Disclaimer

eCounty is not an official government system. It is a digital platform designed to facilitate county services.

9. Contact

Support: support@ecounty.co.ke
Email: chris@ecounty.co.ke
Website: https://ecounty.co.ke